Learning Log 3

Change Management - Is it for good or for worse?

Change if taken literally, would mean a lot but on a lighter perspective, it is one of the day to day operation service supports in ITIL Service Management Processes. Actually, my first impression with the subject was its more on business process outsourcing wherein their core processes is on the service delivery management. However, I realized that how our agency and the financial institutions we supervised find the ITIL framework very useful. They were to improve their services at the same time able to formulate long-term plans to improve more, which I think could really be part of the change management process of every organization.

Why there is a need to change?  Probably it is part of the standard or routine changes or a proposed solution to address errors for the business to stabilize and continue. These requests for change would come from suppliers, activities in relation to projects and employees aiming to improve the provision of services. To properly address the changes considering the limited resources (e.g. time and people) every organization should be able to prioritize, categorize and assess the urgency and impact of the request to change. Thus, it boils down the every organization should have an appropriate and comprehensive change management. Since, changes if not properly handled and managed instead of achieving its purpose it may worsen the identified problem/issue.