Learning Log 4

The Importance of Information Technology Service Delivery

Admittedly, in our organization in terms of realizing the real value on the use information technology to serve effectively is still in process. However, efforts and actions are currently    on-going to on how to be at par with the current trends and use of information technology to have a more efficient and effective service delivery.

Ideally, every organization especially government agencies should primarily seek to serve its customers or the right term would be the public. And how this could possible? One way is with the proper use of information technology.

To its users in the operations of any business, IT is a tool to perform day-to-day business processes, such as moving funds, receiving goods, selling goods and collecting money, or recruiting an employee. IT pervades all spheres of business activity, enabling communication through e-mail and instant messaging, enhancing teamwork through collaboration tools, facilitating better decision making by delivering a variety of information through many delivery mechanisms, and offering opportunities for newer business models leading to competitive advantage and value creation.

Since information systems are critical to business today, it is essential for IT to be not only secure, but also made available as a service that is responsive to the needs of users. Neither IT nor business is static; changes in either one alter the interface between the two and require a response and resolution. The final delivery of an application to the user involves the correct functioning of a large number of components. The complexities in businesses and the complex nature of many IT environments result in many issues with users’ IT systems that need to be addressed speedily and systematically. As applications attempt to cater to every possible function and business process, the simplicity of usage is often lost, notwithstanding the graphical user interfaces, colors and helps messages.

The complexity also introduces malfunctions and bugs that produce errors or an inability to accomplish objectives. These needs must be addressed if IT is to be an effective tool for the business to achieve its goals. Therefore, IT service delivery is an important aspect of information technology for the business.