Learning Log 6

ITIL

Honestly, I am not that familiar with this framework, thus I am grateful since in MIS, one of our subjects is Service Management Processes, and fortunately we had our professor who had a wide experience in this field. In addition to my wrong impression on this subject which, I thought it’s limited only to business process outsourcing, I noted that though the framework is a straightforward set of guidelines, it can be tailored and successfully implemented even in the most complex environments.

The key to this success is stripping out the complexity of the environment by prioritizing a small but critical number of focus areas or termed as core areas of the business, establishing a clear and consistent technology across the environment, and ensuring the right performance information is available from the outset. This is to ensure that the stakeholders have the right and timely information in every decision. Moreover, by recognizing and addressing the problems of service management in the real world, every organization can use ITIL to make a real difference.